The Job:
Attend to customers’ enquiries through telephone calls
Ensure timely follow-ups with the customers’ unanswered/unresolved queries
Handle customers’ complaints and resolve accordingly
Make payment arrangements with customers and clients on settlement of their bills
Meet productivity and quality standards
Liaising with various departments of the company
Assist new/existing customers to create/close accounts
Provide billing adjustments explanation to clients and customers
Updating of payments [...]