- Service the Bank’s customers in account opening, account maintenance and service transactions on our consumer products and services
- Support Relationship Managers in process, compliance and system consultation
- Review Cold reports on anti-money laundering activities and compliance on Unit Trust transactions to monitor and report risk and non-compliance matters
- Perform regular self assessment on compliance and ensure proper documentation of all transactions to be ready for audit at all times
- Develop strong customer relationships and build customer loyalty through consistent delivery of error-free and timely service to meet customer needs
- Take full ownership of customers’ problems and ensure complete customer satisfaction of problem resolution
- Exercise due diligence in customer care to ensure good customer contact experience with the Bank
- Comply with Bank’s policies and procedures to ensure safety and security of bank’s and customer’s asset
- Support cross selling and referral efforts to contribute towards overall Bank’s platform sales
- Continuously look for improvement opportunities to increase customer satisfaction and work efficiency
Pre-requirements
- At least 3 years experiences in branch front line service
- Knowledge of banking products and services as well as exposure to investment products and process would be an advantage
- Good communication and interpersonal skills
- Strong team player with good relationship management skills and problem-solving skills
- Meticulous and organized
- Proficient in Microsoft applications
Priority will be given to candidates who will send their CV’s directly to our e-mail address: jobs@humanics.com.sg