General Function: Provide world-class service excellence to the customer by offering customers a positive and consistent telephone banking experience. Responsibilities: Reports to the Supervisor Attend to inbound and outbound telephone calls/contacts in accordance with standard operating procedures. Provide information on services offered by bank to enhance customer relationships. Identify and maximize sales opportunities, where applicable, [...]
Responsibilities: Able to supervise or lead a small team. Monitor and ensure that team meets daily KPI service levels. Oversee the team’s plans, organization, co-coordination of daily operations and activities. Planning and execution of direct marketing activities through the telephone or other medium. Generate leads through telemarketing for business development Requirements: Min. 2 years of [...]