• Reports to the Supervisor
• Attend to inbound and outbound telephone calls/contacts in accordance with standard operating procedures.
• Provide information on services offered by bank to enhance customer relationships.
• Identify and maximize sales opportunities, where applicable, to all customers.
• Provide professional, friendly and high quality customer service & sales for each point of contact with the customer.
• Identify and respond to customer needs accordingly.
• Manage challenging customers professionally and provide after sales service, where applicable.
• Able to consistently communicate in a positive and enthusiastic manner; while handling customer complaints in an assertive manner.
• Use call/contact control techniques to provide efficient, high quality interactions with customers.
• Maintain detailed records of client interaction in order to improve quality of information available.
• To provide optimum service to all customers by answering inquiries and resolving complaints effectively with the ultimate aim of projecting a professional image
• Update and perform on-line maintenance on system terminals as per customers requests
• Ensure effective and timely follow-up as promised to customers
• Process financial entries and adjustment on customers accounts if necessary

Requirements:

• Holds at least Diploma or Degree in any field.
• Previous experience in a call center would be an added advantage.
• Should have excellent interpersonal and communication skills with good command of written and spoken English and one other spoken language
• Strong in customer service skills. A team player with commitment and initiative, service oriented, able to work under pressure, matured, motivated, meticulous and analytical and able to multi-task.
• Good understanding of banking customers, product and services.
• Working knowledge of specialized products, systems and services.
• Knowledge of Internet, Microsoft Office including email, MS Excel, MS Word and fax.
• High level of listening and comprehension skills. Able to probe for required information from customer.
• Assertive and able to manage in situations where there may be limited information.

Interested applicants, kindly send your CV to: jobs@humanics.com.sg

Apply via e-mail

• Able to supervise or lead a small team.
• Monitor and ensure that team meets daily KPI service levels.
• Oversee the team’s plans, organization, co-coordination of daily operations and activities.
• Planning and execution of direct marketing activities through the telephone or other medium.
• Generate leads through telemarketing for business development

Requirements:

• Min. 2 years of supervisory experience in call centers
• Effective communication skills with team spirit
• Must be self motivated to achieve targets
• Ability to manage all different types of customers’ expectations.
• Min N/O/A levels.
• Singaporeans/PR’s only.

Interested applicants, kindly send your resume to: jobs@humanics.com.sg

Apply via e-mail