Job Responsibilities: Processing deposits of checks/cash, loan/card payments, cash withdrawals, sales of managers’ checks/MCs/TCs/drafts Check encashment in both local and foreign currencies at the counter Deliver superior banking experience and satisfy service needs Provide feedback to management on ways to enhance processes and service delivery Identify sales opportunities and make appropriate referrals. In addition, you will [...]
Counter Operations Attend to customers at the customer service centre for opening and/or closing of utility accounts as well as collection of payment Handle general and account-related enquiries Make payment arrangements (including cashiering) with customers on settlement of their utility bill Call Centres Attend to phone enquiries regarding utility matters Ensure timely follow-up [...]
Requirements: Diploma from a local polytechnic Good in MS Office applications Good Communication skills Good problem solving skills Positive and customer-oriented mindset Responsibilities: Coordinate on the phone with relevant authorities on engineering and services matters. Designate work to relevant departments for processing and perform Qualification checks on completed paper works. Participate in system upgrades and [...]
You will attend to customer enquiries, complaints and requests via the phone or e-mail, in accordance with internal policies and procedures, as well as keep yourself abreast of the company’s latest range of products and promotions to meet branch productivity and call quality standards. In performing your duties, you will use our automated systems to [...]
Job Responsibilities: Report to the Senior Management to supervise the operations of the unit with the objective to minimize losses and maximize revenue by implementing effective and efficient activities. Ensure that sufficient processes are in place to adequately review all accounts and to translate objectives and targets into executable actions and work closely with the [...]