• Processing deposits of checks/cash, loan/card payments, cash withdrawals, sales of managers’ checks/MCs/TCs/drafts
• Check encashment in both local and foreign currencies at the counter
• Deliver superior banking experience and satisfy service needs
• Provide feedback to management on ways to enhance processes and service delivery
• Identify sales opportunities and make appropriate referrals.
• In addition, you will be required to handle counter enquires
• Assist in investigations relating to cash transactions/services
• Describe the bank’s various distribution channels to new and existing customers and recommend alternative banking access points when appropriate.
• Other duties include assisting in the processing of check/cash deposits in the 24 hour banking area, collecting MIS for the department; exercising care and diligence in the course of duty for detection of counterfeit notes and TCs, forgery, money laundering and etc.

Qualifications:

• At least GCE A level, with good credits in English and Mathematics.
• An eye for details and strong customer service skills are pre-requisites.
• Someone who is responsible and supportive team player
• High integrity
• Salary range: $1,800-$2,000, higher depending on experience plus laundry allowance

Priority will be given to candidates who will email their CV’s directly to: jobs@humanics.com.sg

Apply via e-mail

• Attend to customers at the customer service centre for opening and/or closing of utility accounts as well as collection of payment
• Handle general and account-related enquiries
• Make payment arrangements (including cashiering) with customers on settlement of their utility bill

Call Centres

• Attend to phone enquiries regarding utility matters
• Ensure timely follow-up on enquiries and complaints
• Meet productivity and quality standards

Correspondence

• Reply to queries on utility accounts
• Make payment arrangements with customers on settlement of their utility bill
• Attend to customers at the customer service centre when assigned

Pre-requirements:

• Diploma in any discipline from a local polytechnic, preferably with 1 – 2 years experience in customer service
• Proficiency in MS Office applications is a must
• Pleasant personality with good interpersonal & communication skills
• Ability to work independently with minimum supervision
• Possesses initiative & the ability to work under pressure
• Possess strong numeric and problem-solving skills
• A team player with positive service mindset
• Singaporeans/PR only

Priority will be given to candidates who will send their CV’s directly to our e-mail address: jobs@humanics.com.sg

Apply via e-mail

• Diploma from a local polytechnic
• Good in MS Office applications
• Good Communication skills
• Good problem solving skills
• Positive and customer-oriented mindset

Responsibilities:

• Coordinate on the phone with relevant authorities on engineering and services matters.
• Designate work to relevant departments for processing and perform Qualification checks on completed paper works.
• Participate in system upgrades and feedback on usability of systems and changes as end user.
• Monitor and making sure that KPIs are achieved

Interested applicants, kindly send your CV to: jobs@humanics.com.sg

Apply via e-mail

Requirements:

• Minimum GCE ‘O’ Levels
• At least 1 year’s relevant work experience
• An enthusiastic individual with the initiative to keep abreast of the company’s range of products, promotions and services
• Customer-focused and self-motivated, with good communication and interpersonal skills
• Strong computer skills in applications, such as e-mail, Intranet and standard applications in the industry
• An effective team player who is able to learn new applications and operate the phone system effectively
• Singaporeans/PR’s only

Interested applicants, kindly send your CV’s to jobs@humanics.com.sg

Apply via e-mail

• Report to the Senior Management to supervise the operations of the unit with the objective to minimize losses and maximize revenue by implementing effective and efficient activities.
• Ensure that sufficient processes are in place to adequately review all accounts and to translate objectives and targets into executable actions and work closely with the team leaders to deliver the objectives and targets.
• Provide guidance and coaching to the team leaders as well as to the staff to excel in their job performance
• Liaise with external agencies
• Effective and efficient operation of unit

Requirements:

• Degree or equivalent in a business-related discipline
• Min 5 years’ supervisory experience in Collection/Call Centre of financial institutions
• Meticulous with good organization skills
• Excellent communication and interpersonal skills with the ability to work well with people from all levels
• Good with numbers
• Knowledge in process management, credit control and credit risk management
• Independent, target driven and a team player
• Good knowledge of MS Office Applications

Interested applicants, kindly send your resume to: jobs@humanics.com.sg

Apply via e-mail