The Asia Pacific Regional GSC Hub provides dedicated Account Opening services to the bank clients across the globe. The ICSR is the dedicated contact and customer advocate for facilitating the account opening process across APAC, as well as via the regional hubs in EMEA, LATAMEX and North America. The ICSR will need to ensure that [...]
Support and provide superior service via phones, e-mails and faxes outbound/inbound Utilize good listening skills to facilitate effective telephone communication. Use an effective approach to handle special tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects. Good attitude in handling calls professionally Effectively deal with all customers Use the most appropriate [...]
Manage customer arrivals to maximize relationship building opportunities and directing them to the appropriate distribution channels Proactively seek to identify customer needs and effective at cross-selling and referring leads to the appropriate channels for follow-up Take full ownership of customers’ problems and ensure complete customer satisfaction of problem resolution Comply with bank policies and procedures [...]
Responsibilities: Ranging from Admin, Accounting, Corporate Customer services and more. Candidates who are looking for office hours job or full time role that enables them to pursue part time studies are strongly encouraged to apply Requirements: Local polytechnic Diplomas or LCCI/CAT/ACCA diplomas( for accounting) Good positive attitude to be groomed into the role and gain [...]